THE ROLE OF TECHNOLOGY IN MODERN PROJECT MANAGEMENT

This case commentary examines how technology has transformed modern project management from a procedural discipline into a strategic, knowledge-intensive domain. Drawing on the Socio-Technical Systems Theory, it explores the dynamic interplay between human and technological subsystems within organizational contexts. Through two case studies the Crossrail Project in the United Kingdom and Infosys' AI-driven project dashboard in India the analysis demonstrates how digital tools such as Building Information Modelling (BIM), artificial intelligence (AI), and cloud-based systems enhance collaboration, efficiency, and foresight in project execution. However, the commentary also highlights emerging challenges including digital ethics, data security, and technological determinism. It argues that technology's effectiveness in project management depends not merely on technical sophistication but on its alignment with human judgment, ethical reasoning, and adaptive learning. Ultimately, the future of project management lies in harmonizing digital intelligence with human creativity and strategic decision-making.